1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. Or a VM person will sort it for you when they get here in a day ot two. I will assist you on getting this done for you. Firmly push the end of the cables into the sockets. You may still need to pay an activation fee, but some deals will offer activation for free. No, any cables within the house can be touched as much as the householder wants to touch them. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. Or you may be quicker than average! You won’t be involved the whole time. 14,065. Praying the white is the virgin one. You should also be aware there is a £25 call out charge for the engineer to move the socket. If you look into the back of your Hub, you'll see a port. Which was great as that is in a better location than my master Socket was. All the cabling is the property of Virgin Media and must not be touched. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Thank you for your post. There's a couple of different issues you have mentioned here so I will deal with them each individually. I don't work for Virgin Media. on 20-11-2022 17:38. Sometimes there is no wall box, just a trailing cable. g. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). SpeedWow can’t wait to have a BQM looking like this. 2. 95. Options. Virgin Media; My Virgin Media; Shop;. A master socket is the main socket for the phone line in your home, not an extension socket. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. |. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Push the red label end of the white cable, into the wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Plug into the Virgin Media wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Your "loss of signal" point is a good one. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. A Virgin Media wall socket is simply a point of entry into your home. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. On the day of activation, connect your new router to the master phone socket. My dad bought the 1gbps package and arranged the delivery for - 5273209. Dave. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Feb 22, 2022. Step 2: Order your TalkTalk Broadband service. What needs to be done is for the new Virgin Media CV21 connection. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Or the virgin cable that comes into ur property at the moment pull out and. Manage Your Account. nothing to do with the outside boxs. Save £105. 0 Kudos. Your service provider is. Regards, Steven_L. VM BB TV Landline. You should be able to do it on a call to CS. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. 0 Kudos. You could get up to £200 paid off. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. The cable is a shotgun cable, with a coaxial cable glued to another cable. Moving the cable , disconnecting the box , then reconnecting is very easy. I then unplugged the Pod and plugged it back in again and then it worked. Answer. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. Options. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. All the sockets are put in for you if they do not exist already e. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. It might though take from a couple of days to a week to then get the tech visit. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We would like to show you a description here but the site won’t allow us. Kind Regards,. 24-03-2021 05:06 PM. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. on 03-01-2022 18:08. the box should be inside your house. All you need is a set of Powerline adaptors. Stay safe online. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). You can discuss the preferred layout with the VM technician. Phone. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. You’ll need to return your Virgin Media Hub. The one thats on the bottom is the one you need for Virgin. Manage Your Account. M. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. A Ti-Vo was installed in one of the upstairs bedrooms. Next, connect the power cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The box and cables may have been removed by the previous occupiers. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. by eddie778 • Just joined. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Bedfordshire. All the sockets are put in for you if they do not exist already e. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Country. Thanks everyone for the help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 01-02-2023 10:59 - edited 01-02-2023 11:00. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I still have 6 months fixed contract with VM. Options. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. . You may still need to pay an activation fee, but some deals will offer activation for free. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. The steps that the Virgin. You can probably replace them with the screws for a normal mains socket or similar. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. I will send you a PM to confirm your details so this can. We appreciate you reaching out to us for this query. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. See if this works. Don’t plug the power cable into a plug socket yet. on 17-12-2022 10:39. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Everything is converted to specialised triple screened coaxial cable. No confirmation received so just rang now and there is no record of the appointment. 0 Kudos. Choose the best spot for your wifi hub. You might also need to change it if your current package isn’t available at your new address. You’ll then be able to use your same old phone to make. Tudor. . When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 2. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Stay safe online. From April 2023 that will change, Ofcom said today. Plug the power supply into a mains socket. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. VM has to 'switch' you to do that. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. Fibre phone Adaptor - different rooms. The problem is the Hub is in my Study and the - 4964746. Booking an engineer is easy with Virgin Media. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Now none of my internal phone sockets. Community Natter. KIDDERMINSTER. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. The Stream remote. Chatter and natter. The OUT terminal from the Technetix isolator has a terminator cap on it. QuickStart, set up and connections. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Perfectly safe to remove it. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. £12. Forum; Apps. Provides a range of audio and video signal connections. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. . PS. The cable terminates on a box indoors wherever you want it, within reason. The Gamer Lounge. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. There is an old openreach socket with a coax cable underneath, but in no way connected. Kind regards, Ilyas. Account - Cable. 2: Seeker. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Channel Optimisation must be left on. A coax cable will also need to be installed by Virgin Media for the live TV signals. ) The. Thank you. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Its a flat £25 charge to move the connection points and rebalance power levels. Back a step. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. 95 – £ 59. Buy move who red label end of the white cable into the wall socket. You can also check for a loose cable as not all properties have a socket. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Turn on and start the Box. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). The funds will go into your account and offset future bills – you won't receive a lump sum of cash. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. OR. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Paul. Re: Move socket. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. The top “capped” one is marked FM & has been disused since cable went digital. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Switched. Another option might include. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Everything you need is posted to you. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Don't touch it. cancel. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. Re: Using existing Bt sockets with virgin. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Measuring a compact 230x153x55mm and weighing 1. Like the TV cable we have too. This will allow a RJ11 socket at the telephone. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. cable from wall. the box should be inside your house. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. If you don't have the cabling then call the pre-installs team on 0800 052 1734. (knowledge is power) Sun 05-Jan-14 12:53:34. The SSID must be password protected. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: Move Virgin wall socket - Virgin Media Community - 5409168. 0a output. Installation: Wall socket issue. Posts: 166. #11. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hope this helps, I'm sure another poster will answer your question better. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Fibre Broadband. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Manage Your Account. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. All forum topics. I'm very sorry for any issues you've had in speaking with the team. You may need to use the. In any case your contract prohibits you moving it yourself. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. VM will move the socket for £25, probably cheaper than an electrician. 95 – £ 59. OR. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. When you place your order, we'll let you know. Virgin media wall socket in an unusable place. Business, Economics, and Finance. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Most QuickStart kits have just 6 cables, connectors and powerlines to. Connect the Hub’s power cable with the blue tab. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. It is possible to re-enable the existing sockets with this CV21 upgrade. 1 ACCEPTED SOLUTION. Location. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. My Virgin Media App. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. It is one of the largest. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). I have had - 5266681. Tudor. 11ax), improved security (e. I was told when purchasing the broadband package that fibre was available here and already in. 95. Manage Your Account. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. VM don't use fibre inside the property. cheshire_man. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. 4. My problem, like many others is the main phone line is in one room and the hub in another. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. See where this Helpful Answer was posted. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Business, Economics, and Finance. 0 once you have your QuickStart box. the street is enabled for the service. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). into the Virgin Media socket on your wall. I have gone to VM several times but keep getting told I would need to move my. on 20-02-2023 11:46. Checked every. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. OR. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Turn on and start the Box. The main socket fed by this. I recently got Virgin broadband installed. I understand that I - 5136713. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Step by step guide to self installing your Virgin Media broadband Hub 4. This TEL1 socket serves the same function as the old 'telephone master socket' did. You’ll need to return your Virgin Media Hub. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Has anyone else experience this an. Connect the Hub’s power cable with the blue tab. 3. It’s easy to switch your TV and landline services too. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. . We would like to show you a description here but the site won’t allow us. #4. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Connect a pair into pins A & B. • Take the red-banded end of the isolator cable and push it. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. g. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. 2 hours ago. Both Sky and Virgin Media will be reluctant to let you go. An Ethernet cable – The. Your connection box is usually put in the living room on the wall. I've tried calling Virgin Media on 150. Options. Using high quality coax cable is a must too. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. This will allow a RJ11 socket at the telephone. I have sent you a direct message to allow us to do this with you in a private space. on 03-01-2022 18:08. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Aug 16, 2014. We appreciate you reaching out to us on here. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. Choose your package. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Any extension that you create after the main socket is your responsibility. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Networking and WiFi. Step 2: Order your Sky Broadband service. If it doesn't work then you can call the pre-installs team on 0800 052 1734. VM has a rolling programme of work to move all customers over by 2025. Following the installation and verification of its functionality, you can browse the web or. Very Insightful Person. Your connection box is usually put in the living room on the wall. Broadband. Raised Rounded Profile. . Plug the cables into the Hub. Adduxi. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. What type of cable does Virgin Media use? SSL Coax.